Our Return & Refund Policy:
1. To be eligible for a refund, items must have been purchased at full price and you must email us via the support tab within 14 days of receiving your order.
2. We do not reimburse for return shipping costs, it is the responsibility of the customer.
3. Once we send you the return address, you have 30 days to get the item(s) to our facility; if it arrives 30 days, a refund will not be issued.
4. Only returns that arrive in ‘pristine’ and salable condition are eligible for a refund so we recommend you return your item with tracking and in its original package. Please also include your original packing slip or order number so that the return and refund (minus the shipping fee, if applicable, and a £10 restocking fee) can be processed quickly.
5. Any damages to the item must be reported via the support tab on our website within 3 days of the confirmed delivery date. Be sure to describe in detail the damage and to include images of the front and back cover, the packing slip, and the original packaging. Damages reported after this time will be considered customer damage and ineligible for a refund.
6. To return bundles such as the Box Set or Duo, return them in full (i.e., they cannot be split) and in pristine condition to be eligible for a refund.
7. If you write in a journal, it will not be eligible for replacement or refund.
8. If you receive the wrong journal or are missing items from your order, it is your responsibility to advise us within 3 days of your delivery date or we are unable to send a replacement.
9. To initiate a return or report damages, email us via the support tab on our website and we will send you our returns address.
10. Refunds can take up to 14 days, especially during the Christmas and New Year season.
Our Damages & Replacement Policy:
1. Any damages must be reported to our support team within 3 days after the confirmed delivery date. Damages reported after this time will be considered customer damage and ineligible for a refund.
2. Please email us—via the support tab on our website and within 3 days of receiving the item—images of (a) the front and back cover of the damaged item, (b) your packing slip, and (c) the original packaging.
3. If your item is received damaged, we will replace it. However, if you choose to return the item instead of getting a replacement, it will be treated as a customer return and will be eligible for a refund minus the restocking and shipping fee.
4. We require all damaged items to be received at our facility before the replacement is shipped.
Our Undelivered Orders Policy:
1. Undelivered orders returned to our facility—due to incorrect address entered at the time of ordering and/or non-collection after repeated attempts for delivery and failure to respond to our emails—will be refunded minus the shipping and restocking fee. If you wish, we can reship your order for an additional reship fee to be paid before reshipping.
2. We recommend (a) carefully checking your order confirmation and advising us of address changes or updates immediately via the support tab on our website and (b) responding promptly to calling cards left by our couriers to avoid additional shipping and reship charges.